Privacy Policy
Grand Pacific Limited
Last updated: 01.09.25

At Grand Pacific Limited, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are
Grand Pacific Limited
Email: info@grandpacificrestaurant.co.uk
Telephone: 0161 839 9365

We are the data controller for the personal information you provide to us.
2. What Information We Collect
We may collect and process the following personal data:

• Name and contact details (email address, phone number)

• Booking information (date, time, party size, dietary needs)

• Payment details (where applicable)

• Marketing preferences

• Communication history (e.g. email correspondence or feedback)

• IP address and browsing behaviour (if you use our website)

• CCTV footage (if you visit the venue, for safety and security)
   

3. How We Use Your Information
We use your personal data to:

• Manage your bookings and enquiries

• Provide customer support

• Send you relevant marketing communications (only if you’ve opted in)

• Improve our services and website

• Comply with legal obligations (e.g. health and safety)
   

We will only use your data when we have a lawful basis to do so.
4. Marketing
If you give us permission, we may send you emails about offers, events or news from Grand Pacific. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

5. Sharing Your Data
We never sell your data. We may share your information with trusted third parties that help us operate our business, such as:

• Booking platforms

• Email marketing services

• IT and payment processing providers

All third parties are required to comply with data protection law and only process your data on our instructions.

6. How Long We Keep Your Data
We only keep your data for as long as it’s needed to fulfil the purposes listed above or to meet legal requirements. After that, it’s securely deleted.

7. Your Rights
You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data (in certain cases)

• Object to or restrict certain processing

• Withdraw consent for marketing at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies and Website Tracking
We use cookies and similar technologies to improve your experience on our website. For more details, see our [Cookie Policy].

9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted here with the updated date.

10. Contact Us
If you have any questions or concerns about how we use your data, please get in touch:
Email: info@grandpacificrestaurant.co.uk
Phone: 0161 839 9365